Skip to Content
Skip to Menu
Skip to Footer

Frequently Asked Questions

Feeling unsure? These might help!

Product Features

Which types of brands or images are most compatible with's services?
reveal answer button is a great fit for a range of retail categories and business sizes. We see great results for both lifestyle images or products on white backgrounds. Complex images are harder for to read.

With 'Auto apply to new images', how often is a scan done?
reveal answer button

A scan for changes is done once per day, we also listen for web hook changes for new products or new images.

Can I preview the alt text before it goes live?
Black dropdown arrow

Yes, our platform allows you to preview the generated content in the individual editor mode before saving.  Bulk Operation previews are not currently supported.Please note that 'AI Credits' are deducted at the time of Alt Text generation, not at the point of publication.

Does the app have the capability to generate write-ups in languages other than English?
Black dropdown arrow

Yes, we support Spanish, French, Dutch, Italian, Lithuanian, Portuguese and German. More languages are coming soon. If you'd like to request a language, contact us.

To see more upcoming features, view our Technical Roadmap.

Do you offer full image support ( File Meta Objects)
Black dropdown arrow

At this time, we do not provide alt text support for images contained within Meta Object Files. Our alt text generator is specifically designed to cater to images that are visible on product pages, featured images for collections, and featured blog images. This particular focus enables us to harness contextual information from the webpage, such as product details and titles, to craft alt text that is both pertinent and descriptive.

SEO & Web Accessibility

Can't I just solely rely on product titles for alt text field population?
Black dropdown arrow

Web Content Accessibility Guidelines emphasize the need for equal auditory and visual content alternatives. It's crucial that the ALT Text description provide details reflecting the visual or auditory essence of their images. Simply pulling product title information falls short of ensuring inclusivity, especially for those using screen readers due to visual impairments.

Skipping descriptive text affects user experience, brand perception, and SEO adversely.

This is where steps in, merging contextual insights with product data.

To what character limit do you set for ALT Text?
Black dropdown arrow

Our primary objective is to keep our character count to around 140. We've observed that when we reduce the character count further, the quality of our AI-generated output tends to decline significantly. Our overarching aim is to maintain a balance between conciseness and clarity, ensuring that our text effectively conveys the content of the image. Going below 100 characters may compromise the experience for individuals with visual impairments.

We conducted an in-depth analysis of WCAG and ADA Compliance guidelines, we found that optimal character counts for accessibility descriptions can differ. Most organizations prioritize concise text for simplicity, but recognize the need for more detailed descriptions in the case of complex images.

Do you offer bulk Meta Title and Meta Description Write ups?
Black dropdown arrow

Yes, we now offer support for Meta Titles and Descriptions in Bulk mode!
Guidance on creating Meta Titles and Descriptions in bulk, can be found here.

Does affect site speed?
Black dropdown arrow exclusively populates the ALT-Text, Meta Titles and Meta Description fields, which are then seamlessly integrated by your site's theme. operates without any interaction with your site's front-end code, thereby preserving the original performance and user experience, ensuring no impact on your site's current functionality.

Billing & Support

What's the cost to update one Image?
Black dropdown arrow

One AI credit is needed to update a single image, meta description or meta title. The cost per credit ranges from $0.02 to $0.05 cents per write-up, depending on the credit bundle package you choose, $9, $49, $99, $199, $499. Unused scans last 365 days. Pricing Information.

Do credits expire?
Black dropdown arrow

All AI credits will remain available in your account for 365 days from the date of purchase. After this period, any remaining scans will expire and will no longer be accessible.

Is there a discount for purchasing in bulk?
Black dropdown arrow

Absolutely, you can enjoy a discount on the cost per image by opting for higher priced packages.

What kind of customer support do you offer?
Black dropdown arrow

We provide email support with a commitment to respond within one business day.

Do you have a refund policy if the app doesn't meet my expectations?
Black dropdown arrow

If you are not completely satisfied with our service, we provide a 30-day money-back guarantee. This refund applies to any AI credits you have not used within this time period.

Unlock the prowess of ChatGPT and transform into a powerhouse SEO writing team

Try free with 50 AI Credits
A girl in blue and white swimsuit in caseo website
A caucasian woman applying mascara wand on her eyeline
An african american young man with headphones in caseo website
A dumbbell rack in caseo website
A golden bracelet in caseo website
A yellow sofa with dotted pillows in caseo site
A foot over a light blue ball in caseo website
Melinda's truffle sauce in caseo website
A close up of a woman’s face holding a tube of L'Oreal Infallible Total Cover Foundation.
A brown jacket in caseo site