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Frequently Asked Questions

Feeling unsure? These might help!

Product Features

Which types of brands or images are most compatible with Caseo.ai's services?
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Caseo.ai is a great fit for a range of retail categories and business sizes. We see great results for lifestyle images or products on white backgrounds. Complex images are harder for Caseo.ai to read.

With 'Auto apply to new images', how often is a scan done?
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A scan for changes is done once per day, we also listen for web hook changes for new products or new images.

Can I preview the alt text before it goes live?
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Yes, our platform allows you to preview the generated alt text in both the single product editor and the bulk editor before publishing the updates.

Please note that credits are deducted at the time of alt text generation, not at the point of publication.

Does the app have the capability to generate write-ups in languages other than English?
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Yes, we support Spanish, French, Dutch, Italian, Lithuanian, Portuguese and German. More languages are coming soon. If you'd like to request a language, please email us at contact@caseo.ai.

To see more upcoming features, view our Technical Roadmap.

Do you offer full image support ( File Meta Objects)
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At this time, we do not provide alt text support for images contained within Meta Object Files. Our alt text generator is specifically designed to cater to images that are visible on product pages, featured images for collections, and featured blog images. This particular focus enables us to harness contextual information from the webpage, such as product details and titles, to craft alt text that is both pertinent and descriptive.

SEO & Web Accessibility

Can't I just solely rely on product titles for alt text field population?
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Web Content Accessibility Guidelines emphasize the need for equal auditory and visual content alternatives. It's crucial that the ALT Text description provide details reflecting the visual or auditory essence of their images. Simply pulling product title information falls short of ensuring inclusivity, especially for those using screen readers due to visual impairments.

Skipping descriptive text affects user experience, brand perception, and SEO adversely.

This is where Caseo.ai steps in, merging contextual insights with product data.

To what character limit do you set for ALT Text?
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Our primary objective is to keep our character count to around 140. We've observed that when we reduce the character count further, the quality of our AI-generated output tends to decline significantly. Our overarching aim is to maintain a balance between conciseness and clarity, ensuring that our text effectively conveys the content of the image. Going below 100 characters may compromise the experience for individuals with visual impairments.

After conducting an in-depth analysis of WCAG and ADA Compliance guidelines, we found that optimal character counts for accessibility descriptions can differ. Most organizations prioritize concise text for simplicity, but recognize the need for more detailed descriptions in the case of complex images. This balance ensures both brevity and clarity, aligning with accessibility standards.

Do you offer bulk Meta Title and Meta Description Write ups?
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Currently, we do not offer bulk support for Meta Titles and Descriptions. This is due to the intricate nature of these tasks, especially when fields need to be created or updated individually. We've found that our users often prefer handling these elements on a per-product basis. However, we're always open to feedback and improvements. If you're interested in a bulk feature, please let us know!

Does Caseo.ai affect site speed?
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Caseo.ai exclusively populates the ALT-Text, Meta Titles and Meta Description fields, which are then seamlessly integrated by your site's theme.

Caseo.ai operates without any interaction with your site's front-end code, thereby preserving the original performance and user experience, ensuring no impact on your site's current functionality.

Billing & Support

What's the cost to update one Image?
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One credit is needed to update a single image. The cost per A.I generation or credit ranges from $0.02 to $0.05 per write-up, depending on the package you choose, $9, $49, $99, $199 and $499.
For more information, visit our pricing page.

Do credits expire?
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All credits will remain available in your account for 365 days from the date of purchase. After this period, any remaining scans will expire and will no longer be accessible.

I have a specific number of products, can I get a custom price?
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Yes, if you have a specific number of products that you'd like to get done that doesn't fall into the pricing packs we have available, we can provide a price for you and place it within your admin dashboard.

Is there a discount for purchasing in bulk?
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Absolutely, you can enjoy a discount on the cost per image by opting for higher priced packages.

What kind of customer support do you offer?
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We provide email support with a commitment to respond within one business day.

Do you have a refund policy if the app doesn't meet my expectations?
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If you are not completely satisfied with our service, we provide a 30-day money-back guarantee. This refund applies to any credits you have not used within this time period.

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